Legal information
Terms & Conditions
Last updated: 3 October 2026
1. Who provides the service
Robert Przemyslaw Ulmanski, a sole trader (autónomo) trading as Blanco Lienzo de Mijas. NIF: Z4043674A. Studio: Plaza de los Siete Caños 5, Edificio Santa Ana, Local A1, 29650 Mijas, Málaga, Spain. Email: info@blancolienzo.es. Telephone and WhatsApp: +34 682 91 84 18. Website: https://blancolienzo.es/
WhatsApp is a contact channel. Bookings and payments are made only through our online booking system or in the studio.
2. Experiences and prices
| Experience | Price per person (VAT incl.) | Duration and format |
|---|---|---|
| Paint by Numbers Mijas | €69 | 2 h 30 min, 24 × 30 cm canvas made from your photo |
| First Canvas Mijas | €49 | 2 h 30 min, 24 × 30 cm canvas; paint whatever you like or choose from our ideas |
| Family Canvas Mijas | €49 adult (18+) / €39 child (8–17) | 2 h 30 min, one 24 × 30 cm canvas per person; everyone paints what they like or chooses from our ideas; no alcohol, scheduled sessions only |
| Make Your Own Photo Magnets | €15 | 20–30 min in a 30-minute slot; 3 magnets (1 wooden and 2 metal) from up to 3 photos; shapes and sizes as currently available |
All experiences are offered in English and Spanish and run from one paid participant. Prices include VAT.
3. Age and participants
- The person booking and paying must be 18 or over. Every participant needs their own paid place.
- Paint by Numbers and First Canvas: adults 18+ only.
- Family Canvas Mijas: children aged 8–17 take part with an adult 18+ who also paints and pays for their own place. Adults-only bookings are welcome.
- Photo Magnets: adults may take part alone; children aged 8–17 with an adult who also takes part and buys their own pack. Children under 8 do not take part.
4. Booking and payment
Before paying you see the experience, date and time, number of participants, total price and these terms, which you accept by ticking the box. Your booking is confirmed once payment is complete and you receive the confirmation. Starting checkout or a pending payment does not hold a place.
Online bookings are paid by card through Stripe; in the studio, by card at the terminal. We never store your full card details.
5. Opening times, arrival and places
We are open Tuesday to Sunday, 10:30–14:30 and 16:30–20:30; closed on Mondays. Scheduled painting sessions start at 11:00 and 17:30. A painting session without prior booking (Drop-in) can start only if its 2 h 30 min fit within opening hours, at the latest at 12:00 or 18:00, and if a place and preparation are available.
The studio takes a maximum of 14 customers at a time. Please arrive 10 minutes early. If you are late you can still join, but the finish time does not change.
6. Cancellation by you
Time is counted back from the start of the experience (Madrid time):
- At least 24 hours before: a full refund or one free move to another available date.
- Less than 24 hours before, or no-show: no refund and no guaranteed free change.
These are leisure activities on a specific date, so the general 14-day withdrawal right does not apply (Article 103(l), Spanish Royal Legislative Decree 1/2007). This does not limit your other legal rights.
7. Group bookings and replacing a participant
The organiser of a group booking assigns each participant’s name and email on our platform. Each participant has their own booking within the shared payment.
The organiser can replace a participant with someone else on our platform up to more than 24 hours before the start. If the person being replaced has already uploaded their photo and generated their Paint by Numbers design on our platform (which costs us money), the change costs 10% of the base price paid for that place, excluding extras (for example, €6.90 for a €69 place). If no design was generated, the change is free. The fee is paid on our platform, just like extras. Correcting the spelling of a name is not a replacement.
8. Paint by Numbers: photo and production
- Bookings for scheduled sessions close 14 hours before the start. Send your photo through your private link at least 12 hours before; both exact times are shown before payment. For Drop-in, you choose or bring your photo in the studio.
- We check every photo by hand. If it is not suitable, we explain why and you can send another. If you sent it on time and we checked it late, you get a real chance to replace it without penalty.
- If we cannot prepare your canvas, we offer a full refund or a change you accept.
- The person booking confirms they have the right to use the photo and, if other people appear in it, their permission for this use.
- Before printing, our team sometimes makes small adjustments to your project (for example, crop or brightness); if a bigger change would noticeably affect how the final product looks, we will contact you for your approval first. This also applies to Photo Magnets and extras.
9. Photo Magnets
You can book online or walk in if a slot is free; either way you use the same 30-minute slot. After payment, in the studio you upload your photos with a private QR code, choose from the shapes available and adjust the crop. Our team checks the design before printing. The manual press is used under supervision and hot sublimation is done by staff only.
10. Extras
Extras (for example, additional magnet or canvas formats) are bought as a separate order linked to your project and paid on a Stripe Checkout page. You have 30 minutes from starting payment to complete it; during that time we hold the materials for you. If payment is not completed in time, the order expires.
- Extras are made from your photos and handed over in the studio; there is no shipping. As personalised items, they have no withdrawal right (Article 103(c), Spanish Royal Legislative Decree 1/2007), without affecting your rights if an item is faulty or not as ordered.
- If we cancel the experience, or you cancel it with a right to a refund, we refund any extras whose production has not started.
- Extras refunds are handled by our team and returned to the person who paid. If a payment arrives late or is unclear, our team reviews it and contacts you.
11. Cancellation or changes by us
If we cancel a confirmed experience, you can choose a full refund (including undelivered extras) or another date you accept. We do not cancel a session for low attendance. We do not cover external costs such as travel or accommodation, unless the law requires it.
12. Taking part and safety
Please follow the team’s instructions. We may stop a person’s participation where needed for others’ safety or because of seriously disruptive behaviour. Wear clothes you don’t mind getting paint on; everyone is responsible for their own belongings. Painting sessions include drinks and a few small snacks. Wine is served only to adults 18+ and in moderation; we may stop serving alcohol to anyone where we consider it necessary. No alcohol is served at Family Canvas Mijas. Ask the team for allergen information; we cannot guarantee an allergen-free environment.
13. Your artwork
You take home the artwork you make. It may still be slightly damp at the end; transport packaging is not included unless stated. Our designs, templates and materials remain ours and may not be reproduced commercially.
14. Refunds
Approved refunds go back to the original payment method without undue delay. When the credit appears depends on your bank.
15. Complaints
You can email info@blancolienzo.es, call or WhatsApp us on +34 682 91 84 18, or visit the studio. Official complaint forms (hojas de quejas y reclamaciones) of the Junta de Andalucía are available on request; we reply within the legal period, at most 10 working days. We are not part of a consumer arbitration scheme.
16. Personal data and images
How we use your data is explained in our Privacy Policy. Photos for your order are kept for 30 days after handover and longer only if a specific reason remains, reviewed every 90 days. We only show your artwork or your image on our website or social media if you give permission in the consent form; it is optional and you can withdraw it at any time.
17. Liability, governing law and languages
Nothing in these terms limits rights that cannot be limited by law. They are governed by Spanish law, without affecting your rights as a consumer. They are available in Spanish and English with the same meaning; if there is an unintended difference, the Spanish version prevails. The version accepted when booking applies.